Last updated: February 23, 2026

Bombay Engineering Syndicate ("we", "us", or "our") operates the website www.bombayengg.net and associated services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us through any channel including WhatsApp Business.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Contact Form Submissions: Name, email address, mobile number, and message content when you use our Contact Us form.
• Product Inquiry Forms: Name, email, phone number, company name, and product requirements when you submit pump or motor inquiry forms.
• WhatsApp Communications: Phone number and message content when you communicate with us via WhatsApp Business.
• Business Correspondence: Any information you voluntarily provide via email, phone, or in-person meetings.

1.2 Information Collected Automatically

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring URLs, and navigation patterns.
• IP Address: Your internet protocol address for security and analytics purposes.
• Cookies: Small data files stored on your device to improve your browsing experience (see Section 5).

1.3 Employee Information (HRMS)

For employees of Bombay Engineering Syndicate, our Human Resource Management System (HRMS) collects and processes:

• Personal identification details (name, contact information, emergency contacts)
• Employment records (designation, department, joining date)
• Attendance and biometric data (clock-in/out times via CAMS biometric devices)
• Leave records and balances
• Salary and compensation information
• WhatsApp number for HRMS notifications (if opted in)

2. How We Use Your Information

We use the collected information for the following purposes:

• Respond to Inquiries: To reply to your product inquiries, contact form submissions, and service requests.
• Product Quotations: To prepare and send quotations for motors, pumps, and related industrial equipment.
• WhatsApp Notifications: To send order updates, delivery notifications, and respond to your queries via WhatsApp Business (only if you initiate contact or opt in).
• Website Improvement: To analyze usage patterns and improve our website content, navigation, and user experience.
• Security: To protect our website from fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023.
• Employee Management: To manage attendance, leave, payroll, and HR operations for our employees through our HRMS.

3. WhatsApp Business Communications

We use the WhatsApp Business API to communicate with customers and employees. By messaging us on WhatsApp or opting into WhatsApp notifications:

• Your phone number and chat content are processed through Meta's WhatsApp Business Platform.
• We may send you transactional messages (order confirmations, delivery updates) and respond to your inquiries.
• For employees: HRMS notifications (attendance alerts, leave approvals, salary slip availability) may be sent via WhatsApp if you opt in.
• You can opt out of WhatsApp notifications at any time by messaging "STOP" or contacting our office.
• WhatsApp communications are subject to WhatsApp's own Privacy Policy.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., web hosting, email services, WhatsApp Business API providers), subject to confidentiality agreements.
• Business Partners: With our authorized principals (CG Power and Industrial Solutions Limited, Crompton Greaves Consumer Electricals Ltd, Kirloskar Brothers Limited) only to the extent necessary to fulfill your product inquiries and orders.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Protection: To protect the rights, property, or safety of Bombay Engineering Syndicate, our employees, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website (via Google Analytics)
• Provide Google reCAPTCHA protection on our forms
• Enable embedded Google Maps functionality

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

• Google Analytics: We use Google Analytics to understand website traffic. Google's privacy policy is available at policies.google.com/privacy.
• Google reCAPTCHA: Our forms use Google reCAPTCHA to prevent spam. This service may collect hardware and software information.
• Google Maps: Embedded maps on our website are subject to Google's privacy policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption (HTTPS) for all data transmitted to and from our website
• Secure database storage with access controls
• Regular security monitoring and updates
• Restricted access to personal data on a need-to-know basis

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

• Contact Inquiries: Retained for up to 3 years for follow-up and business relationship purposes.
• Website Analytics: Aggregated data retained for up to 26 months.
• Employee Records: Retained as per Indian labor law requirements and company policy.
• WhatsApp Messages: Business-related messages retained as per our record-keeping policy; you may request deletion of your chat data.

8. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable laws, you have the right to:

• Access: Request information about what personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Withdraw Consent: Withdraw your consent for data processing at any time (this will not affect processing done before withdrawal).
• Grievance Redressal: Lodge a complaint regarding the processing of your personal data.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us